We will place your order with the factory 48 hours after receiving your deposit payment. Once your order has been placed with the factory you can cancel your order however your deposit is non-refundable. Your deposit payment covers the amount we pay to the factory to manufacture your order.
If you cancel your order we will write to you to confirm that we will not be invoicing you for the balance payment.
Cancellations before your order is placed with the factory
Should you pay your deposit but decide to cancel your order you must notify us by telephone within 24 hours of paying your deposit. We will issue a full refund for your deposit payment immediately. We will then issue a credit note for the deposit amount refunded refund.
To cancel an order please call 01423 740 330